AIRES Terms of Use

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the websites, software, customer relationship management platform, applications, communications tools, artificial intelligence features, integrations and other services provided by Aires Technology Inc. (“Aires,” “we,” “us” or “our”), collectively, the “Services.”

By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company, brokerage, team or other organization, you confirm that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, please do not use the Services.

2. The Services

Aires provides software and technology tools for real estate professionals and related businesses, including CRM, lead and contact management, communications, automation, analytics, reporting, integrations and AI-assisted features.

Aires provides technology services only. Unless expressly agreed otherwise in writing, Aires is not acting as a real estate brokerage, lawyer, accountant, mortgage broker, appraiser, insurer, financial advisor or other regulated professional.

We may modify, improve or discontinue features of the Services from time to time.

3. Accounts

You are responsible for your account and all activity conducted through it.

You agree to provide accurate account information, keep your login credentials secure and promptly notify Aires if you believe your account has been compromised.

If you use the Services for an organization, you are responsible for ensuring that your authorized users comply with these Terms and that access is removed when no longer required.

We may suspend or restrict access where reasonably necessary to protect the Services, our customers or others, or where we believe these Terms or applicable law have been violated.

4. Your Data

You retain ownership of the information, contacts, communications, files, listings, leads, transaction information and other materials that you or your authorized users submit to or process through the Services (“Customer Data”).

You authorize Aires to process Customer Data as reasonably necessary to provide, maintain, secure, support and improve the Services, comply with applicable law and administer our relationship with you.

You are responsible for ensuring that you have the right to collect, use and provide Customer Data to Aires and that your use of Customer Data complies with applicable law.

Customer Data may be processed in Canada, the United States or other jurisdictions where Aires or its service providers operate.

Our collection, use and disclosure of personal information is also governed by our Privacy Policy and, where applicable, our Data Protection Agreement.

5. Artificial Intelligence Features

The Services may include artificial intelligence and automated features that assist with activities such as drafting, summarization, search, analytics, lead management, communications and workflow recommendations.

AI-generated information may be inaccurate, incomplete or inappropriate for a particular purpose. AI features are intended to assist users and should not replace appropriate human judgment.

You are responsible for reviewing and approving AI-generated content before relying on or using it, particularly for decisions involving housing, financing, employment, legal obligations or other regulated activities.

You must not use AI features or other parts of the Services for unlawful, discriminatory, fraudulent, misleading or harmful purposes.

Unless otherwise agreed in writing or disclosed through the applicable product settings, Aires will not use Customer Data submitted through the Services to train general-purpose AI models made available to other customers.

Aires may use aggregated, anonymized or de-identified information to operate, evaluate and improve the Services.

6. Communications and Marketing

The Services may allow you to send emails, text messages, calls and other communications.

You are responsible for ensuring that your communications comply with applicable marketing, privacy, anti-spam, telemarketing and consumer protection laws.

This includes obtaining any required consent, honouring unsubscribe and opt-out requests and maintaining appropriate records of communication preferences.

You must not use the Services to send unlawful spam, misleading communications, prohibited calls or messages, or otherwise harass or deceive recipients.

7. Real Estate Activities

If you use the Services in connection with real estate activities, you are responsible for complying with the laws, regulations, professional standards, brokerage policies, board rules, MLS requirements and advertising requirements applicable to your business.

Aires does not supervise licensed real estate activities and does not replace the compliance responsibilities of a brokerage, broker of record, managing broker or other regulated professional.

You must not use the Services to discriminate unlawfully, conceal required disclosures, provide false or misleading property information, fabricate transaction information or otherwise violate applicable real estate, consumer protection, human rights or fair housing laws.

8. Third-Party Services

The Services may connect with third-party platforms and services, including email, calendar, listing, advertising, payment, telephony, analytics, AI and other technology providers.

Your use of third-party services may be subject to their own terms and privacy policies.

You are responsible for ensuring that you have permission to connect third-party accounts and transfer information between those services and Aires.

Aires is not responsible for independent third-party services except as expressly agreed in writing.

9. Acceptable Use

You agree not to use the Services to:

• violate applicable law or the rights of another person;
• engage in fraudulent, deceptive, discriminatory, abusive or harmful conduct;
• gain unauthorized access to accounts, systems or information;
• interfere with the operation or security of the Services;
• introduce malicious software or harmful content;
• unlawfully collect or use personal information;
• reverse engineer, copy, resell or sublicense the Services except where permitted by law or by Aires in writing; or
• use the Services to develop a competing product or circumvent applicable usage restrictions.

10. Fees and Subscriptions

Fees, subscription periods, billing terms, renewal terms and plan limits are described in the applicable order form, checkout page or subscription settings.

Unless otherwise stated or required by law, fees are non-refundable and subscriptions automatically renew until cancelled.

You are responsible for applicable taxes.

Aires may suspend access for overdue amounts after reasonable notice and may adjust subscription fees on renewal by providing reasonable prior notice.

11. Confidentiality and Security

Each party may receive confidential business, technical or other non-public information from the other.

Each party agrees to protect confidential information using reasonable care and to use it only for purposes related to the Services.

Aires maintains reasonable administrative, technical and physical safeguards designed to protect Customer Data. However, no technology or transmission system can be guaranteed to be completely secure.

You are responsible for using available security features, protecting account credentials and appropriately managing user access.

12. Intellectual Property

Aires and its licensors retain all rights in the Services, including the software, technology, designs, documentation, interfaces, workflows and related intellectual property.

You retain ownership of Customer Data.

Subject to applicable law and third-party rights, you may use content generated through the Services for your business purposes. You are responsible for determining whether that content is accurate, lawful and appropriate for your intended use.

Aires may use feedback, suggestions and recommendations you provide to improve its products and services.

13. Service Availability

Aires may update, modify or discontinue parts of the Services.

We will use commercially reasonable efforts to provide notice where a material change significantly reduces core paid functionality, except where immediate changes are required for security, legal or operational reasons.

We do not guarantee that the Services will always be available, uninterrupted or error-free.

14. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Aires does not guarantee that the Services, AI-generated content, analytics, recommendations, communications or third-party integrations will be accurate, complete, uninterrupted or suitable for every purpose.

The Services do not replace your professional, regulatory or legal obligations.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

15. Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost business, loss of goodwill or business interruption.

To the maximum extent permitted by law, Aires’ total liability arising from the Services or these Terms will not exceed the amounts paid by you to Aires for the Services during the twelve months preceding the event giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

16. Your Responsibility for Claims

You are responsible for claims, losses, penalties and reasonable costs arising from your Customer Data, your unlawful use of the Services, your communications or marketing activities, your violation of these Terms or applicable law, or your infringement of another person's rights.

Aires will be responsible for third-party intellectual property claims relating directly to the Services as provided by Aires, subject to the exclusions and procedures applicable under your agreement with Aires.

17. Suspension and Termination

You may stop using the Services at any time, subject to your applicable subscription and cancellation terms.

Aires may suspend or terminate access where you materially breach these Terms, fail to pay amounts due, use the Services unlawfully or abusively, create a material security or legal risk, or where Aires discontinues the applicable Services.

Following termination, Customer Data may remain available for export for a reasonable period, subject to your subscription terms, applicable law and Aires’ data retention practices. Aires may subsequently delete Customer Data in accordance with its policies and applicable agreements.

18. Changes to These Terms

Aires may update these Terms from time to time.

Material changes will be communicated through the Services, by email or by another reasonable method. The updated Terms will take effect on the stated effective date.

Your continued use of the Services after the updated Terms take effect constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles.

Unless applicable law requires otherwise or the parties agree to another dispute resolution process, disputes relating to these Terms will be determined by the courts of British Columbia.

20. General

You may not assign these Terms without Aires’ consent, except in connection with a merger, acquisition, reorganization or sale of substantially all of your business or assets where your successor assumes your obligations.

Aires may assign these Terms in connection with a corporate transaction, reorganization or sale of its business or assets.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver of that provision.

These Terms, together with applicable order forms, the Privacy Policy, Data Protection Agreement and other incorporated policies, form the agreement governing your use of the Services.

21. Contact

Aires Technology Inc. 300-1090 Homer St. Vancouver, BC V6B 2W9 privacy@aires.ai